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Volunteers and Multi-lingual Access Model Advocates (MLAMs) play a critical role at the shelter; often they serve as the communication bridge between staff and limited or non-English speaking residents and accompany residents to important meetings such as medical, immigration and legal appointments. Volunteers and MLAMs are often bicultural, bilingual women from underserved communities who undergo intensive training to become certified domestic violence counselors in the State of California.  Read more about our Volunteer and MLAM program.